Twc77 is committed to protecting the privacy and security of every user's personal data. This policy clearly explains how we collect, use, store, and protect your information.
Twc77 ("we", "our platform") cares about the privacy of every individual who uses our services. This Privacy Policy is written to give you full clarity on our data handling practices — not in complex legal language, but in plain, straightforward terms.
This policy applies to all information collected through twc77.vin, the twc77 mobile app for Android and iOS, and all official twc77 communication channels including Live Chat, Telegram, and WhatsApp. By using any twc77 service, you agree to the practices described in this Privacy Policy.
Twc77 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We appoint a Data Protection Officer responsible for ensuring all our data handling practices comply with applicable legislation.
Twc77 only collects information that is genuinely necessary to provide you with a safe, lawful, and quality service. We do not collect excessive or irrelevant data beyond the platform's stated purposes.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Identity verification (KYC) and legal compliance |
| Contact Information | Phone number, email address, residential address | Account communications and transaction verification |
| Financial Information | Bank account number, bank name, transaction history | Deposit and withdrawal processing |
| Usage Data | Betting history, games played, session duration | Platform improvement and responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Account security and fraud detection |
| Communication Data | Support conversation records, emails sent to us | Complaint resolution and service improvement |
Every piece of information we collect has a clear and legitimate purpose. twc77 does not use user data for purposes not stated in this policy without obtaining your consent first.
The primary purposes for which twc77 uses your data are as follows:
Twc77 continuously invests in industry-grade security infrastructure to ensure your personal data is always protected. All data is stored in secure data centres with strict physical and digital access controls.
Technical security measures we have implemented:
Twc77 does not sell, lease, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share your data to keep the platform functioning properly and to comply with the law:
All third parties that receive twc77 user data are bound by strict confidentiality and data protection agreements. twc77 only works with providers that comply with international data security standards.
Twc77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the twc77 platform, particularly the login and preference-saving features.
In the course of operating the platform, your personal data may be transferred to and stored on servers located outside Malaysia. This includes the use of global cloud infrastructure to ensure the speed and reliability of the twc77 platform for all users.
When your data is transferred outside Malaysia, twc77 ensures that protection equivalent to or exceeding Malaysia's PDPA standards is maintained through the following mechanisms:
Under Malaysia's PDPA and twc77's policy, you have the following rights regarding your personal data. To exercise any of these rights, contact the twc77 data protection team via Live Chat or our support email.
You have the right to request a copy of all personal data that twc77 holds about you in a readable format.
If any data we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to any legal data retention requirements binding on us.
You have the right to object to the processing of your data for certain purposes, including marketing communications.
You may request your data in a structured format that can be transferred to another platform.
In certain circumstances, you may request that we temporarily restrict the processing of your data while an issue is being resolved.
Twc77 will process all rights requests within 30 calendar days from the date of receipt. We may require additional identity verification before processing your request to protect the security of your account.
Twc77 services are exclusively for individuals aged 18 years and above. twc77 does not intentionally collect or process personal data of children under the age of 18.
If twc77 discovers that a child's personal data has been collected without our knowledge — for example, through registration using false information — we will take immediate action to delete that data and close the account in question. If you believe a child has registered an account on twc77, please contact us immediately.
Twc77 retains your personal data for as long as it is needed for the purposes stated in this policy, or for as long as required by Malaysian law. The following are our data retention guidelines:
Once the retention period expires, your personal data will be securely deleted or permanently anonymised in accordance with twc77's established data deletion procedures.
Twc77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any amendment that materially affects how we use your data will be communicated to you at least 14 days before taking effect, via in-platform notification or registered email.
The "Updated" date at the top of this document will always reflect the current version of the Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how twc77 handles your personal data, we are ready to listen and assist. The twc77 Data Protection Team can be reached through the following channels:
Twc77 is committed to responding to all privacy-related inquiries within 5 business days. For formal user rights requests, the processing period is up to 30 calendar days in accordance with Malaysia's PDPA provisions.
Here is how twc77 concretely ensures your data remains secure and within your control
Every bit of data you transmit through the twc77 platform is protected by 256-bit SSL encryption — the same technology used by Malaysia's major banks. No one can intercept your information in transit.
Twc77's identity verification process uses a trusted, experienced third-party KYC platform. Your identity documents are processed securely and are never stored in unencrypted form.
Twc77 has never sold, leased, or shared your personal data with advertising companies or data brokers. Your information is used only for the purposes you agreed to — no hidden exceptions.
Privacy settings are accessible directly within your twc77 account. You can manage communication preferences, review stored data, and request data deletion through a simple interface — no need to contact support.
Twc77 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct quarterly internal compliance audits and work with specialist legal counsel to ensure our practices remain up to date.
In the event of any security incident that may involve your data, twc77 will notify you within 72 hours in line with international best practices — well ahead of what is legally required.
Now that you understand how twc77 protects your privacy, register with confidence and enjoy a safe, fair, and entertaining wagering experience alongside over 500,000 users in Malaysia.